Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and personalized orders
Yes, I sometimes take custom orders :) Contact me and we can discuss the specifics.
I really enjoy creating themed walking sticks such as Odin, Thor, Baron Samedi or many, many other possibilities. If you'd like a stick with bears, owls, or whatever else you might have in mind, just shoot me a message and we can discuss it.
I am also happy to make custom chainsaw carvings of about any animal or object you'd like.
I know that, as a customer, you expect a certain level of control over the custom process and I, as an artist, expect a certain level of freedom. When we are able to meet in the middle, beautiful things can happen :)
Don't be afraid to message me :) Thanks so much!
Care instructions
My carvings can be cleaned using many different methods. A feather duster works nicely. Compressed air (duster or air compressor) also works well. If on a porch or indoors, my carvings will never need a new coat of sealer. Chainsaw carvings that are outdoors will need a fresh coat of sealer each year.